Last Revised: 2021-08-12 15:52:48

All our clients are very important to us, that's why Nayaseva Services Private Limited ("Company"), has created the following Refund Policy to let You know how we handle the refunds for the goods ordered and bought on our website ("Website").

The terms "You," "Your," and "Yours" refer to the entity/ person/ organization using our Website. When this Policy mentions "we", "us,", and "our" it refers to the Company and its subsidiaries or /and affiliates. The term "goods" refer to any product or item bought on our Website by You.

This Refund Policy is governed by our Terms of Services.

For any questions regarding this Refund Policy or any requests regarding the refunds and returns, please contact

us by email, phone +914048213053 or other contacts provided below.

We, at Nayaseva(NPay) try our best to provide you with the most seamless billpayment experience and we understand that you might want to cancel a specific billpayment at times.

However, once a Billpayment has been processed successfully, operators do not allow Nayaseva (NPay) to cancel that order. We suggest you to get in touch with your operator directly regarding cancelling your order with the below details:

1. Service Provider Reference Number

2. Customer ID/Mobile Number/Student ID/Unique ID

3. Date & Time of Transaction

To find the above details, go to the ‘History’ section on your WhatsApp and select the Transaction ID that you may want to cancel.

Money deducted but Billpayment not done instantly? No need to worry

Billpayment on Npay is pretty easy & in most cases, benefits are updated in your account number almost instantaneously. However, in certain scenarios, your billpayment may take longer than usual. This usually happens when we are not able to get a confirmation of payment from your bank OR not able to get the status of your billpayment from the service provider.

What is Npay doing to expedite your pending Payments?

1.Payment Pending

For orders (processed from Bank via Cards, Net banking or UPI) where the payment confirmation from the bank is not received promptly, your order will reach the ‘Payment is Pending’ stage where we await the final payment confirmation from your bank. To further the process, we keep following up with the respective bank for the next 72 hours.

Note: More that 99.9% of these transactions are cleared within 24 hours itself

Once payment confirmation is received, we forward the details of your billpayment to your service provider. In case, we don’t receive a payment confirmation even after 3 days, then we mark your recharge as failed and ask the bank to refund the amount (if deducted).

Remember, that the time taken by your bank to hand over this money in your account /card is beyond our control. You may contact your bank’s customer care to find out the timelines as per their internal process.

2.Awaiting confirmation from Service provider

Once an order is forwarded to the service provider, Npay awaits the final status from the Service Provider to confirm the status of your order. In rare scenarios, your service provider may not confirm the final status of the order to us immediately. In such cases, we continue to follow up with your service provider for 24 hours. For cases where final confirmation of the order is not received even after 24 hours, we escalate the case to the service provider in order to receive the final status.

Be rest assured that in each of the cases, your money is safe and will be rolled back to you if your billpayment fails.